Our preferred method for accepting referral is through Medical Objects.
For Rheumatologists at our Sunnybank rooms:
Dr. Chin Ng (Provider No. 2354578A)
Dr. Ravini De Silva (Provider No. 490080FB)
For Rheumatologist at our Cleveland rooms:
Dr. Chin Ng (Provider No. 2354576B)
Referral can also be accepted through email or fax.
Email: [email protected]
Fax: 07 3345 3798
Making appointment
A referral letter from your GP or a medical specialist is required. The referral letter can be sent to us by your referring doctor via Medical Objects or if you have a copy, you can email or fax it to us. Our doctors will triage the referral, and we will then contact you to set up an appointment. If you have specific requirements for the day and time of the appointment, it is best to call us directly.
A GP referral is valid for 12 months and a specialist referral is valid for 3 months. A valid referral letter allows you to claim your Medicare rebate.
Our usual wait time is approximately 4-6 weeks. However, if you have no preferences on which rheumatologist to see, we usually are able to offer you an appointment within 2 weeks.
Please call for information about the current wait time and fee for our rheumatologists.
For patient who has seen our rheumatologists previously but has not been seen in the past 12 months, you will be seen as new patient.
Allow 30 – 45 mins for your first consultation. Our rheumatologist will assess your symptoms and conditions, which will include your / your family medical history. Additional investigations such as blood test or imaging maybe ordered if existing reports are insufficient to support a diagnosis. Our rheumatologist will work out a management plan with you, and may prescribe treatment such as medication, physiotherapy, hydrotherapy or joint injection. Follow up review will be scheduled if required.
You will receive a text reminder for your appointment one week before your scheduled appointment. Please reply to confirm. If you would like to reschedule, kindly give us a call or send us an email. We kindly ask that you give us at least 3 days notice for any cancellation.
For booking that we do not receive a reply after 3 attempts of contacting you, your appointment will unfortunately be cancelled. So please ensure you provide us with your best contact number and email address.
To ensure fair access to health care for other patients, new patient who has cancelled at last minute /failed to turn up without reasonable ground may not be offered a second appointment in this practice.
We are a private billing medical practice. Full fee payment is required after the consultation. We do not offer bulk-bill consultation. An initial consultation fee is applicable for your first appointment, and a review fee is applicable for subsequent review appointment. Higher fee is applicable for a complex case consultation.
Medicare rebate is available to partly cover the consultation fee, with the exception for joint aspiration/injection. Medicare rebate can be processed electronically on the day for you if you have registered with Medicare online ( i.e. provided Medicare your bank account). Please contact the practice for the current fees schedule / Medicare rebate amount.
We offer fee concession for Pensioner Concession Card and Health Care Card holders.
No gap fee for Department of Veterans’ Affairs Gold Card holder and Australian Defence Force personnel covered by BUPA.
Telehealth (online video call) appointment is available on request for review patient only. There are circumstances when a Telehealth appointment is not recommended due to the complexity of patient’s conditions, or specific PBS rules. Please check with the practice if you would like to request a Telehealth review appointment.
Review fee applies and Medicare rebate is available for a Telehealth review appointment.
Review fee also applies for phone review appointment, however, Medicare rebate available for a phone appointment is lower than a face-to-face appointment.
